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CARE GUIDE

Caring for
your chess set.

Simple care can help preserve the appearance and condition of your board and pieces between games.

Care requirements vary depending on the materials and construction of each Pandhess chess set. Always check the information provided on the relevant product page.

Caring for a Pandhess chess set
CARE & STORAGE

Guidance for different materials and designs.

Use a soft cloth

Avoid abrasive products and chemical cleaners.

Keep the set dry

Avoid moisture, excessive heat and prolonged sunlight.

Store every piece carefully

Use fitted compartments where they are provided.

MATERIAL-SPECIFIC CARE

Select your set type.

Open a section below for guidance relating to the materials and features of your chess set.

01 Wooden chessboards Maple, walnut and mahogany

Wipe wooden boards with a soft, dry cloth. Avoid abrasive products and chemical cleaners. Keep the board away from prolonged exposure to moisture, direct sunlight and excessive heat.

If the board gets wet, gently dry the affected area with a soft cloth. Do not soak the board or apply wax, oil or polish unless the product instructions specifically allow it.

02 Metal pieces Cast and electroplated finishes

Clean cast metal and electroplated pieces with a clean, soft and non-abrasive cloth. Avoid metal polish, solvents and chemical cleaners, which may affect the finish.

Handle pieces individually and return them to their fitted spaces before storing the set. Avoid dropping weighted pieces or knocking their bases against the board.

03 Crystal pieces Reflective boards and crystal forms

For the Lumen, wipe the reflective board with a soft microfiber cloth and clean the crystal pieces with a separate, non-abrasive cloth.

Lift each piece when making a move rather than sliding it across the board. Remove and store the pieces separately before moving the fixed board.

04 Magnetic chess sets Equinox and Atlas models

Magnetic pieces can be wiped with a soft, dry cloth. Their magnets help limit unintended movement but do not lock the pieces permanently in place.

Keep the board horizontal during play and move the set carefully, even when the pieces are positioned on the board.

05 Folding boards Hinges, clasps and fitted storage

Open and close a folding board on a flat, stable surface. Before closing it, place each piece in its fitted compartment and check that nothing rests on the edge of the case.

Close the board gently without forcing the hinge or clasps. For drawer models, slide the drawers carefully and lift the board by its base rather than by a drawer.

06 Storing your set Protection between games

Store your chess set in a dry indoor space, away from prolonged direct sunlight and excessive heat.

Keep loose pieces together and protected from impacts. If your set has fitted storage, use the spaces provided so the pieces remain separated between games.

NEED MORE GUIDANCE?

Questions about your set?

Contact us with the name of your chess set and we will help you identify the appropriate care guidance for your model.

Contact us

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2-YEAR WARRANTY

Products are covered by our 2-year warranty. See our warranty policy for details.

30-DAY RETURNS

Returns are accepted within 30 days, subject to our return policy.

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Questions about a product or an order? Contact our customer service team.