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At PANDHESS, we aim to provide clear and reliable shipping for all our chess sets and related products.
PANDHESS currently ships exclusively to :
For any questions regarding shipping, please contact our Customer Service team before placing your order.
PANDHESS offers free standard shipping on all orders delivered within the United States, regardless of the order value.
A tracking number is provided once the order has been shipped, allowing the Customer to follow the delivery of the package.
Orders are generally processed and prepared for shipment within :
24 - 48 business hours
Order processing takes place Monday to Friday, excluding weekends, public holidays and exceptional periods.
The daily order processing cut-off time is :
3:00 PM (Paris time), Monday to Friday
Orders placed after the cut-off time may begin processing on the following business day.
Once an order has been shipped, the estimated shipping time is generally :
5 - 10 business days
Shipping times may vary depending on the delivery location, carrier and current logistical conditions.
The total estimated delivery time, including order processing and shipping, is :
6 - 12 business days from order confirmation
These delivery times are estimates and may occasionally be affected by circumstances beyond PANDHESS's reasonable control, including carrier disruptions, severe weather, customs or logistical delays, or periods of unusually high order volume.
Once the order has been shipped, the Customer will receive a shipping confirmation email containing, where available :
The Customer can use the tracking information provided to follow the order until delivery.
Customers are encouraged to inspect the condition of the package upon delivery.
If a package appears damaged, the Customer should, where possible, take photographs of the package and the Product and contact PANDHESS Customer Service as soon as reasonably possible.
The Customer should provide the order number and any photographs or information that may help PANDHESS review the issue.
In the event of a significant delay, damaged package, lost package or other delivery issue, the Customer should contact PANDHESS Customer Service as soon as reasonably possible.
PANDHESS will review the situation and, where appropriate, work with the carrier to determine the status of the shipment and provide an appropriate solution in accordance with applicable law.
If a Product is received damaged, defective or incorrect, the applicable provisions of our Return & Refund Policy will apply.
Before completing an order, Customers should carefully verify that the following information is accurate :
Incorrect or incomplete shipping information may result in delivery delays.
If the Customer notices an error after placing an order, the Customer should contact PANDHESS as soon as possible at contact@pandhess.com.
PANDHESS cannot guarantee that shipping information can be changed once an order has been processed or shipped.
During periods of high activity, order processing or shipping times may occasionally be extended.
This may include :
Where reasonably possible, PANDHESS will provide relevant information regarding significant delays affecting an order.
For any questions regarding an order, shipment tracking or delivery issue, please contact :
PANDHESS Customer Service
Email : contact@pandhess.com
Telephone : +33 7 56 84 68 33
Monday to Friday : 9:00 AM - 6:00 PM (Paris time)
Response time : 24 - 48 business hours