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This Privacy Policy explains how PANDHESS collects, uses, stores and shares personal information when you visit www.pandhess.com, make a purchase, create an account, contact us or otherwise use our services.
When you make a purchase or attempt to make a purchase through our Website, we may collect personal information that you provide to us, including :
When you browse our Website, certain technical information may also be collected automatically, including your Internet Protocol (IP) address, browser type, device information, operating system and information concerning your interaction with the Website.
This information may be used to operate and secure the Website, process orders, provide Customer Service, improve our services, analyse Website performance and comply with applicable legal obligations.
Where permitted by applicable law and, where required, with your consent, we may also send you marketing communications concerning PANDHESS, our Products, offers or other updates.
PANDHESS may use personal information for purposes including :
Where applicable, personal information is processed on an appropriate legal basis, which may include the performance of a contract, compliance with a legal obligation, legitimate interests or consent.
Where consent is required by applicable law, PANDHESS will request consent before processing personal information for the relevant purpose.
In particular, where required, marketing communications will only be sent after the Customer has provided the necessary consent or where another lawful basis permits such communications.
Customers may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the relevant communication.
Where processing is based on consent, you may withdraw that consent at any time by contacting PANDHESS at contact@pandhess.com.
Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn and does not prevent PANDHESS from processing information where another lawful basis applies.
PANDHESS may share personal information with third parties where reasonably necessary to operate the Website, process and fulfil orders or provide our services.
These recipients may include :
PANDHESS may also disclose personal information where required to comply with applicable law, a lawful request, court order or other legal obligation, or where reasonably necessary to protect the rights, security or property of PANDHESS, our Customers or others.
We do not require Customers to waive any privacy rights that cannot lawfully be waived.
The PANDHESS online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to operate our online store and sell our Products.
Personal information may be processed by Shopify in connection with the operation of the Website, Customer accounts, checkout, transactions and other e-commerce services.
Shopify and applicable payment providers use security measures designed to protect payment and transaction information.
Payment information is processed through the payment methods and providers made available at checkout. PANDHESS does not guarantee that every payment method will remain permanently available.
Payment card information is handled in accordance with the security standards and requirements applicable to the relevant payment providers, including PCI DSS requirements where applicable.
PANDHESS uses third-party service providers to perform certain functions necessary for the operation of the Website and fulfilment of orders.
These service providers may collect, use or process personal information only to the extent necessary to provide their services or as otherwise permitted by applicable law and their own applicable privacy terms.
Certain third-party providers, including payment processors, shipping providers and technology providers, may process personal information in jurisdictions different from the Customer's place of residence or from France.
Where personal information is transferred internationally, PANDHESS and its service providers use applicable legal mechanisms and safeguards where required by data protection law.
These safeguards may include adequacy decisions, standard contractual clauses or other legally recognised transfer mechanisms where applicable.
The Website may contain links to independent third-party websites. PANDHESS does not control the privacy practices of independent third-party websites.
Users are encouraged to review the privacy policies of third-party websites before providing personal information to them.
PANDHESS takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.
We also rely on established service providers, including Shopify and payment service providers, for certain security measures relating to the operation of the Website and processing of transactions.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
www.pandhess.com uses cookies and similar technologies necessary for the operation, security and functionality of the Website.
The Website may also use cookies or similar technologies for analytics, personalisation, performance, marketing or advertising purposes, subject to applicable legal requirements and the user's choices where required.
Where consent is required, non-essential cookies and similar technologies are used in accordance with the choices made through the consent or privacy management tools available on the Website.
Users may manage available cookie and privacy preferences through the tools provided on the Website and, where applicable, through their browser settings.
Disabling certain cookies may affect the availability or functionality of some Website features.
The Website and its Products are intended for individuals who have the legal capacity required to make a purchase under the laws applicable to them.
PANDHESS does not knowingly seek to collect personal information from children in circumstances prohibited by applicable law.
PANDHESS retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including processing orders, providing Customer Service, managing returns and warranties, maintaining business records and complying with applicable legal, accounting, tax and regulatory obligations.
Retention periods may therefore vary depending on the nature of the information and the purpose for which it is processed.
Information used for marketing purposes is retained in accordance with applicable law and may cease to be used for marketing after an applicable opt-out or withdrawal of consent.
Because PANDHESS operates an international e-commerce Website and uses service providers located in different countries, personal information may be processed in France, other countries within the European Economic Area, the United States, Canada or other jurisdictions in which our service providers operate.
Where required by applicable data protection law, international transfers of personal information are subject to appropriate safeguards or recognised legal transfer mechanisms.
As PANDHESS is operated from France, certain processing of personal information is subject to the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés), where applicable.
Depending on the circumstances and subject to applicable legal conditions, individuals may have rights including :
These rights are subject to the conditions and exceptions provided by applicable law.
To exercise an applicable privacy right or ask a question regarding the processing of personal information, please contact PANDHESS at contact@pandhess.com.
Requests may also be sent by mail to :
PANDHESS
47 rue Vivienne
75002 Paris
France
PANDHESS may request information reasonably necessary to verify the identity of the person making the request before processing it.
Individuals who believe that their personal information has been processed in violation of applicable European data protection law may also have the right to lodge a complaint with the French data protection authority, the Commission Nationale de l'Informatique et des Libertés (CNIL).
Depending on the Customer's state of residence and subject to the applicability of relevant state privacy laws, Customers in the United States may have additional rights regarding their personal information.
Depending on the applicable law, these rights may include the right to request access to or confirmation of personal information processed about them, request correction or deletion of certain personal information, obtain a copy of certain personal information, or opt out of certain uses or disclosures of personal information.
The availability and scope of these rights depend on the applicable law and whether that law applies to PANDHESS and the relevant processing activity.
Where an applicable privacy law provides such rights, PANDHESS will process eligible requests in accordance with that law.
To submit a privacy request, please contact contact@pandhess.com.
PANDHESS may request information reasonably necessary to verify the identity of the person submitting the request before completing it.
PANDHESS will not unlawfully discriminate against a Customer for exercising an applicable privacy right.
PANDHESS may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or applicable legal requirements.
Any updated version will be published on this page.
Where required by applicable law, PANDHESS will provide additional notice regarding material changes.
In the event of a sale, transfer, restructuring or change in control of all or part of the PANDHESS business, personal information may be transferred as part of that transaction where permitted by applicable law and subject to applicable data protection requirements.
For questions regarding this Privacy Policy, the processing of personal information or the exercise of an applicable privacy right, please contact :
PANDHESS
Postal address : 47 rue Vivienne, 75002 Paris, France
SIRET : 10345884000016
Email : contact@pandhess.com
Telephone : +33 7 56 99 78 14
Customer Service hours :
Monday to Friday : 9:00 AM - 6:00 PM (Paris time)
Response time : 24 - 48 business hours